Last Updated: April 8, 2026
1. Introduction
Builders Group Holdings Inc. (Corporation Number: 1644318-4, Business Number: 742641020RC0001), with its principal office at 1279 Steele Rd, Kelowna BC, V1W 5K4, Canada ("Company," "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information in connection with our website, services, and business operations. This policy applies to all individuals who interact with us, including clients, website visitors, prospective employees, and business partners. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all other applicable federal, provincial, state, and territorial privacy legislation in the jurisdictions where we operate.
2. Information We Collect
We collect personal information that is necessary for the purposes identified in this policy. The types of information we may collect include:
- Contact Information: Name, email address, telephone number, mailing address, and other contact details you provide when inquiring about our services, requesting an estimate, or contacting us through our website.
- Project Information: Details about your property, project requirements, design preferences, budget parameters, and other information relevant to the provision of our construction and related services.
- Employment Application Information: Name, contact details, employment history, education, skills, references, device information, and other data provided in connection with career applications submitted through our website.
- Financial Information: Payment details, billing addresses, and banking information necessary for processing payments under project agreements.
- Technical Information: IP address, browser type, operating system, device information, and website usage data collected automatically through cookies and similar technologies when you visit our website.
- Communications: Records of correspondence, inquiries, feedback, and other communications between you and Builders Group Holdings Inc..
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, manage, and improve our construction and related services
- To respond to inquiries, provide estimates, and communicate about projects
- To process payments and manage financial transactions
- To evaluate employment applications and manage our hiring process
- To comply with legal and regulatory obligations, including building codes, safety regulations, and tax requirements
- To protect our rights, property, and the safety of our employees, clients, and the public
- To improve our website, services, and user experience
- To send service-related communications and, where you have consented, marketing materials
- To maintain records for audit, compliance, and quality assurance purposes
4. Legal Basis for Processing
We process personal information on the following legal grounds: (a) your consent, which you may withdraw at any time; (b) the necessity of processing for the performance of a contract or to take steps at your request prior to entering into a contract; (c) compliance with legal obligations to which we are subject; and (d) our legitimate interests in operating and improving our business, provided that such interests are not overridden by your rights and freedoms.
5. Disclosure of Information
We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and in accordance with applicable law:
- Service Providers: Subcontractors, suppliers, architects, engineers, and other service providers who assist us in delivering our services, subject to confidentiality obligations.
- Professional Advisors: Lawyers, accountants, auditors, and insurers who provide professional services to Builders Group Holdings Inc..
- Regulatory Authorities: Government agencies, building inspectors, and regulatory bodies as required by law or in connection with permits, inspections, and compliance matters.
- Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction, subject to applicable privacy laws.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Project-related information is typically retained for a minimum of seven (7) years after project completion to meet warranty, legal, and regulatory requirements. Employment application data for unsuccessful candidates is retained for twelve (12) months unless you request earlier deletion. When personal information is no longer required, it will be securely destroyed or anonymized.
7. Data Security
Builders Group Holdings Inc. implements appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption of sensitive data, secure storage systems, access controls, employee training, and regular security assessments. While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand usage patterns. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We use analytics tools to collect aggregate, non-identifying information about how visitors use our website, which helps us improve our content and services.
9. Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual retention requirements.
- Withdrawal of Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant privacy authority in your jurisdiction.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days or as required by applicable law.
10. International Transfers
As Builders Group Holdings Inc. operates in Canada, the United States, and Australia, your personal information may be transferred to and processed in jurisdictions outside your country of residence. We ensure that appropriate safeguards are in place to protect your personal information during international transfers, in compliance with applicable data protection laws. By using our services or submitting information to us, you consent to such transfers.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Builders Group Holdings Inc.. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children's Privacy
Our website and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
13. Changes to This Policy
Builders Group Holdings Inc. reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Company: Builders Group Holdings Inc.
Corporation Number: 1644318-4
Business Number (BN): 742641020RC0001
Address: 1279 Steele Rd, Kelowna BC, V1W 5K4, Canada
Phone: +1 (250) 868-0142